Refund policy

About

Before requesting a return, please note that every order passes through quality control before it leaves our warehouse.

When We Accept Returns & Exchanges

We accept returns or exchanges only if:

  • your order arrived damaged in transit, or

  • you received a product different from what you ordered.

In either case, the item must be sent back to us exactly as it was received: unworn, in its original packaging, with the barcode/tag intact and untampered.

A few additional points on exchanges:

  • An exchange is treated as a continuation of your original order, so it will be honored at the original purchase price you paid.

  • If a discount or sale price was active at checkout, that price does not carry over to the exchanged item, the exchange is valued at the original order price paid regardless of any promotions running at the time of the request.

How to Start a Return

  1. Notify us within 5 days of delivery. Email our support team at support@nyume.in  with your order number.

  2. Send a photo of the item. Our quality team reviews the photo and decides, at their discretion, whether the item qualifies for return.

  3. Wait for authorization. Once approved, we'll arrange for the item to be picked up.

  4. Receive your replacement. After the damaged or incorrect item reaches us, we ship out the correct replacement piece.

We're not responsible for packages lost or damaged in transit back to us, and we can't process a return we weren't notified about beforehand.

When Refunds Are Issued

A refund is only issued if your package is lost in transit.

Refund Timeline

  • Once we receive the returned item and it clears quality inspection, we process refunds within 10 business days.

  • Refunds go back to your original payment method; your bank or card issuer may take extra time to show it in your account.

When Refunds Are Not Issued

We do not issue refunds in the following situations:

  1. The delivery address provided was incorrect or outdated.

  2. The address was in an invalid format, including Pin Code addresses.

  3. Delivery failed after 2 attempts by our courier partner.

  4. The recipient refused the package.

  5. The issue is a sizing mismatch, please check our size guide carefully before ordering.

  6. The item is returned used, worn, or damaged.

  7. There's a minor variation in color or design against as shown on website, as there might be slight differences from website photos are normal and expected.

  8. The item is not actually faulty or damaged (in this case, we offer a replacement instead).

Authenticity

Everything sold on our website is guaranteed authentic. We can't speak to the authenticity of items bought anywhere other than our official website.

Cancellations

Orders cannot be cancelled once placed and we ask that you review your order carefully before checking out.