Returns, Exchanges & Refund Policy

Last updated: 18 October 2026

Every NyuMe piece is quality-checked before it leaves us. If something isn't right when it reaches you, here is exactly what we will do. This policy does not limit any of your rights under the Consumer Protection Act, 2019.

1. When you can ask for a replacement

Please tell us within 3 days of delivery if your order:

  • arrived damaged or broken;
  • has a manufacturing defect;
  • is a different item, colour or size from what you ordered, or has an item missing; or
  • is materially different from its description or photos on our website.

In these cases we will send you a replacement of the same item at no extra cost. If that item is out of stock, you can choose another item of equal value. Replacement is the only remedy for these cases; we do not offer refunds for them.

2. What is not covered

  • Change of mind, or a different size or style preferred after delivery. Please check the size guide before ordering.
  • Items that have been worn, used, altered or damaged after delivery (for example, by perfume, chemicals, chlorine or rough handling).
  • Earrings and nose pins that have been worn or removed from their hygiene seal, unless they are damaged, defective or the wrong item.
  • Small variations in shade caused by screen settings or natural lighting in photos. This does not cover items that are materially different from their description.
  • Requests made more than 3 days after delivery, unless the defect could not reasonably have been seen on delivery.

3. How to raise a request

  1. Email support@nyume.in within 3 days of delivery with your order number and clear photos of the item and packaging. An unboxing video helps us resolve damage claims faster.
  2. We will reply within 48 hours. Our quality team reviews the photos and decides, at its discretion, whether the item qualifies for replacement, normally within 3 working days.
  3. Once approved, we will arrange a free pickup. Please return the item with its original packaging, tags and any free gifts. If pickup is not available at your PIN code, we will ask you to self-ship and reimburse standard courier charges against the receipt.
  4. Your replacement is dispatched once the item reaches us and passes inspection.

4. Lost or undelivered orders

  • Lost in transit: if the courier confirms your parcel is lost, we will reship it or refund you in full. You choose.
  • Late delivery: if your order has not been delivered within 15 days of dispatch, you may ask for a full refund.
  • Undelivered or refused orders: no refund is issued if an order is returned to us undelivered because of an incorrect, outdated or incomplete address (including PIN code), delivery failing after 2 attempts, or the recipient refusing the parcel.

5. Cancellations

Orders cannot be cancelled by the customer once placed, so please review your order before paying. We do not charge any cancellation fee. If we cancel an order (for example, because an item is out of stock or was listed with an obvious pricing error), we will tell you and refund you in full.

6. Refunds: how and when

Refunds are issued only for orders lost in transit, orders not delivered within 15 days of dispatch, and orders cancelled by us.

  • Approved refunds are issued within 7 working days to your original payment method. For cash on delivery orders, we refund to your UPI ID or bank account.
  • Your bank or card issuer may take a few extra days to show the refund.
  • Discounts, reward points and promotional codes used on the order are refunded in the same form, or reinstated where possible.

7. Exchanges

An approved replacement is shipped at no extra cost. It is valued at the price you paid on the original order, whatever offers are running at the time.

8. Authenticity

Everything sold on nyume.in is genuine NyuMe product. We cannot vouch for items bought from anyone other than NyuMe or its authorised sellers.

Grievance Officer

In line with the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is:

Rahat Jain, Grievance Officer, Nyume Jewels
Email: support@nyume.in (subject line: "Grievance")
Phone: +91 92660 36637 (Mon–Sat, 10 am–6 pm IST)
Address: 4384/4a, Ansari Road, Darya Ganj, New Delhi-110002, India

We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.