Terms of Service

Last updated: 18 October 2026

These Terms of Service ("Terms") apply to your use of nyume.in and any purchase you make from us. "NyuMe", "we", "us" and "our" mean Nyume Jewels, B-305, Ground Floor, New Friends Colony, Near Ashoka Park, New Delhi – 110025, India (GSTIN 07ACKPJ3506E1ZX). By using the website or placing an order, you agree to these Terms, our Privacy Policy, our Refund Policy and our Shipping Policy.

1. Eligibility and your account

You must be at least 18 years old, or be using the website under the supervision of a parent or guardian, to place an order. You agree that the information you give us is accurate and up to date. You are responsible for keeping your account login secure and for activity on your account.

2. Products and descriptions

  • We describe our products as accurately as we can, including material, finish, dimensions and country of origin. Colours may look slightly different on different screens.
  • Claims such as "anti-tarnish", "hypoallergenic" and "nickel free" describe the materials and finishes we specify with our manufacturers. Jewellery lasts longest when kept away from perfume, chemicals, chlorine and moisture, and stored dry. Please see the care guide on each product.
  • If you have a known metal allergy, check the material details or contact us before buying.

3. Orders

  • An order is confirmed once payment is received (or, for cash on delivery, once we confirm the order) and we send you an order confirmation.
  • We may decline or cancel an order if an item is out of stock, if there is an obvious pricing or listing error, or if we reasonably suspect fraud. If we cancel, we will tell you and refund you in full.
  • Products are sold for personal use and not for resale.

4. Prices and payment

  • All prices are in Indian Rupees and include GST. Shipping charges are extra, as applicable, and are shown at checkout.
  • The price charged is the price shown when you place the order. Offers and promotional codes are subject to their own stated terms, and only one code can be used per order unless stated otherwise.
  • Payments are processed by secure third-party payment gateways. We do not store your full card details.

5. Shipping, delivery and risk

Dispatch and delivery times are set out in our Shipping Policy. Risk in the products passes to you when they are delivered to you or your chosen recipient.

6. Returns, refunds and cancellations

Replacements, refunds and cancellations are governed by our Returns, Exchanges & Refund Policy. Products that arrive damaged, defective, wrong, or materially different from their description are eligible for replacement, subject to review by our quality team. Refunds are issued only in the cases set out in that policy.

7. Rewards, offers and reviews

  • NyuMe Rewards points and offers have no cash value and are governed by the terms on our Rewards page.
  • Reviews must reflect your genuine experience. We publish both positive and negative reviews and only remove reviews that are abusive, unlawful or unrelated to the product. Where a review is linked to an incentive, such as reward points, we may label it.

8. Intellectual property

The NyuMe name, logo, designs, photographs and website content belong to Nyume Jewels or its licensors and are protected under Indian and international law. You may not copy or use them for commercial purposes without our written permission.

9. Acceptable use

You must not misuse the website, including by attempting unauthorised access, introducing malicious code, scraping content or using automated tools that disrupt the service, or posting unlawful, abusive or misleading content.

10. Third-party services

The website runs on Shopify and uses third-party tools (for example, payment gateways, couriers, rewards and review apps). Your purchase contract is with Nyume Jewels. Third-party services are subject to their own terms.

11. Liability

We are responsible for supplying products as described and for the remedies set out in our policies. To the extent permitted by law, we are not liable for indirect or consequential losses, and our total liability for any order is limited to the amount you paid for it. Nothing in these Terms excludes or limits your rights under the Consumer Protection Act, 2019, or any liability that cannot be excluded by law.

12. Governing law and disputes

These Terms are governed by the laws of India. Please contact our Grievance Officer first. We aim to resolve every concern quickly. Subject to your right to approach any Consumer Commission with jurisdiction under the Consumer Protection Act, 2019, the courts at New Delhi have jurisdiction.

13. Changes

We may update these Terms from time to time. The version in force when you place an order applies to that order.

14. Contact and Grievance Officer

Nyume Jewels
B-305, Ground Floor, New Friends Colony, Near Ashoka Park, New Delhi – 110025, India
Email: support@nyume.in · Phone: +91 92660 36637
GSTIN: 07ACKPJ3506E1ZX

Grievance Officer: Rahat Jain, Grievance Officer, Nyume Jewels. Email: support@nyume.in (subject: "Grievance"); Phone: +91 92660 36637. We acknowledge complaints within 48 hours and resolve them within one month. You may also contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.